Last updated: March 28, 2025
Website: www.trysurge.ai
At Surge (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our services through www.trysurge.ai (“Website”).
1. Information We Collect
We may collect the following types of information:
Personal Information: such as your name, email address, and contact details when you register, sign up for our beta, or contact us.
Usage Data: including IP address, browser type, device information, pages visited, and time spent on our platform.
Communication Data: messages you send to us, support queries, or feedback through any communication channel.
2. How We Use Your Information
We use your data to:
Provide, maintain, and improve our services.
Respond to your inquiries and offer customer support.
Analyze usage patterns and behavior to enhance user experience.
Send product updates, promotional materials, or notifications (you may opt out at any time).
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
Service Providers who assist in operating our business (e.g., cloud infrastructure, analytics).
Legal Authorities when required to comply with applicable laws, regulations, or legal processes, or to protect our rights.
4. Data Retention
We retain your information only for as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your data by contacting us (see Section 9).
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve your browsing experience and performance of the Website.
Analyze traffic and usage behavior.
You can adjust your browser settings to disable cookies. However, this may affect certain functionalities of the Website.
6. Your Rights
You have the right to:
Access, correct, or update your personal information.
Request deletion of your data.
Opt out of marketing communications at any time.
To exercise any of these rights, please email us at privacy@trysurge.ai.
7. Data Security
We are committed to ensuring the security and confidentiality of your data. Our data protection measures include:
Secure Storage: All data is stored on secure servers protected by firewalls and monitored for unauthorized access.
Encryption: Sensitive information is encrypted both in transit (via TLS 1.2+) and at rest (via AES-256).
Access Controls: Only authorized personnel can access user data, and we enforce role-based access controls.
Regular Audits: We conduct routine internal and external security audits to assess vulnerabilities and improve data safety.
No Unauthorized Sharing: Your personal information will not be shared with third parties without your explicit consent unless legally obligated.
8. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect or store any personal information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be accessible at www.trysurge.ai/privacy with the effective date clearly stated. We encourage you to review this page from time to time.
10. Contact Us
If you have any questions or concerns regarding this policy or your data, please contact us at: